Observed the infrastructure

A

E

I

O

U

Action

Standing in line

Talking while waiting

Waiting with coffee

Waiting for an order

Baristas making coffee

Billing at the till

Payment

explanation about the policy

Sitting outside with coffee

Buying powdered coffee

Environment

Outdoor seating

Pavement

Cash desk/ till

Barista counter

Indoor seating area

Interaction

Payment

Using condiments

Talking to the cashier

Enquiring about the coffee powder

Ordering coffee powder

Ordering coffee

Talking while waiting for the order

Pot washing

table cleaning

Drinking coffee

Discussing display products

Object

Ceramic mugs

Reusable mugs (2 sizes)

Glass mug

Plastic straw

Plastic cup with cap

Reusable mug and cap

Display products

Trash can

cup collection trolley

User

People who came in pairs

Friends came in a groups

Shopping people

Baristas

porter

Cashier

Manager

Middle aged people

Early 40s or late 30s

AEIOU of ceramic coffee mug

A

Filling coffee

Drinking coffee

Washing

Drying

E

Outdoor table

Outdoor collection point

Barista counter

Dishwasher

Drying stand

I

Sipping

Holding

Kept for wash

Inside the dishwasher

Kept to dry

Stacked up

Handing over

O

Ceramic coffee mug

U

Customer

Barista

Kitchen porter

AEIOU of reusable cup

A

Filling

Holding

Sipping

Carry away

E

Dishwasher

Drying section

Barista counter

Cleaning counter

Collection tray

House drying counter

Display counter